Contact information

Contact ELAVOUS

Our customer care team can help with handbags and accessories, order updates, tracking, delivery concerns, returns, refunds, and warranty requests.

Email: support@elavous.com
Website: elavous.com

Help With Your Order

Please include your order number and a brief description of your request. If an item is damaged, defective, or different from your order, attach clear photographs so we can review it. Send return and refund requests to the email above; our team will provide the next steps.

Customer Care Hours

Monday–Friday: 9:00 AM–6:00 PM CEST
Saturday: 10:00 AM–4:00 PM CEST
Sunday: Closed

We aim to respond within one business day.

Updated: October 27, 2026